Do you do custom work?

Yes, I would love to help you create the perfect piece. If you have an idea, color or design in mind please email me and I will work with you. You can send me a message here or at: info@tracymenzdesigns.com.

 
Do you gift wrap?

I can certainly wrap your item for the perfect occasion and will ship it as a gift. For this option, please email me and we will discuss.

How is your jewelry made?

Each piece is made entirely by hand by me in my home studio, using varying methods, gemstones, metals and sea glass.

Is each piece original?

Each piece of jewelry designed and made will vary slightly due to the gemstones, silver making process and nature adding to the charm of your jewelry.This is in no way considered to be flaws, but adds to the uniqueness of each piece.

How to take care of the jewelry?

As with any piece of handcrafted jewelry, please polish with a soft cloth. Do not wear your jewelry when you swim, shower or bathe. Do not immerse pearls or gemstones in any liquid.

What is a trunk show?

If you would like to host a party, please contact me. This is a great way to have an open house or get together. This is not a book show, no speech or hard sells. This allows you and your friends to share in the fun of trying on handmade local jewelry that can be purchased and taken home that day. Unlike other home parties, there are no books or order forms. See what you like, try it on, take it home, this means instant gratification. All pieces are one of a kind – cash and carry . The host will receive special discounts and a gift. The host provides the beverages and food, I will provide the displays, gift boxes and mirrors.

How are orders shipped?

Please allow 7-10 days for orders to arrive. All items are shipped USPS Priority Mail. If you require expedited delivery, please email me for other arrangements.

What methods of payment do you accept?

I accept credit cards via secure checkout through PayPal. You do not have to be a PayPal member to remit payment.

I also accept money orders and checks. Please remit payment after the order is placed. If paying by money order or check, please notify me by email. After three days any unpaid orders are subject to cancellation. Once payment has been received and cleared, I will mail the item immediately. Please contact me with any questions.

Maryland state residents will be charged 6% state sales tax.

What are your policies on refunds, exchanges, and repairs?
REFUNDS & EXCHANGES

Please read all descriptions before purchasing. Due to the customized nature of our items, all sales are final. I cannot accept returns for exchange, credit or refund.

REPAIRS

In the unlikely event that a piece of jewelry you purchased from me needs repair, I will repair within the first 30 days of purchase. Please email us with any questions you may have. Additional charges may apply and will be discussed before you send the item back to me.